Ordering and Shipping

Once your order has been shipped from our facilities, you will receive your tracking number assigned to your package by email. Use your tracking number to monitor the parcel's movement between the countries.

You can consult here the current shipping fees for the different territories:

If an order is split into several shipments at the customer’s request, one delivery charge per shipment will apply.

An additional fee for dry ice will be charged for the orders containing MHC Monomer and easYmer®.

Once we receive your order, we typically start processing it immediately.

Unfortunately, it is not possible to change your shipping details or products once your order has been submitted.

If you wish to make any changes to your submitted order, please get in touch with our ordering department by filling in the form at the bottom of the page.

The Terms and Conditions of Sale can be accessed here.

For our off-the-shelf products, delivery can be expected between 1-2 weeks.

For custom products, delivery time will vary; please contact our ordering department by filling in the form at the bottom of the page for more detailed information.

All our Dextramer®, U-Load® and Klickmer® products are shipped at + 2-8°C in Styrofoam boxes containing cooling elements and should be stored in the refrigerator (+2-8°C) upon arrival.

easYmer® and MHC Monomers reagents are shipped in Styrofoam boxes containing dry ice and should be stored in the freezer (-20°C or -80°C) upon arrival.

All our products are shipped worldwide from our headquarters in Virum, Denmark. ​

You can find our distributors on this page. If we do not have a distributor in your country, you can place your order with us directly by contacting ordering@immudex.com.

Yes,  we can provide a certificate of analysis (CoA) for all MHC I Dextramer^® reagents.

Please contact customer@immudex.com providing the lot number of your product to obtain the corresponding CoA.

Immudex^® products and components are classified as non-hazardous, and therefore, a Safety Data Sheet (SDS) is not required – please read our Non-hazard Classification Statement and visit our Safety Documentation page for more information.