Immudex Ships Products Worldwide

 

Immudex can manufacture MHC Dextramer® reagents with these alleles.

Delivery Time

  • 2 weeks for standard products
  • 6 - 8 weeks for customer-defined products

Delivery Charge

If an order is split into several shipments, there will be one delivery charge per shipment. An additional fee for dry-ice is added to shipments of MHC Monomer.

Denmark € 40
Europe  € 80
US/Canada  $ 100
Rest of the World  € 125

Contact Us

Ordering
Email: ordering@immudex.com
Ordering: +45 29 13 42 24
Main: +45 31 10 91 91
Fax: +45 77 31 15 09
CVR/VAT no. 31348854

Technical Support
Email: customer@immudex.com

Ordering and Shipping

Answers to most of your ordering and shipping questions

How do I track my order?

Once your order has been shipped from our facilities, you will receive your tracking number assigned to your package by email. Use your tracking number to monitor the parcel's movement between the countries.

What are the shipping fees?

You can consult here the current shipping fees for the different territories:

Denmark

€ 40

Europe 

€ 80

US/Canada 

$ 100

Rest of the World 

€ 125

Dry Ice Fee

50 $ / €

If an order is split into several shipments at the customer’s request, one delivery charge per shipment will apply.

An additional fee for dry ice will be charged for the orders containing MHC Monomer and easYmer®.

Can I change my order once it is submitted?

Once we receive your order, we typically start processing it immediately.

Unfortunately, it is not possible to change your shipping details or products once your order has been submitted.

If you wish to make any changes to your submitted order, please get in touch with our ordering department by filling in the form at the bottom of the page.

What are the Terms and Conditions of sale?

The Terms and Conditions of Sale can be accessed here.

What is the expected shipping time after placing my order?

For our off-the-shelf products, delivery can be expected between 1-2 weeks.

For custom products, delivery time will vary; please contact our ordering department by filling in the form at the bottom of the page for more detailed information.

What are the shipping and storage conditions for the products?

All our Dextramer®, U-Load® and Klickmer® products are shipped at + 2-8°C in Styrofoam boxes containing cooling elements and should be stored in the refrigerator (+2-8°C) upon arrival.

easYmer® and MHC Monomers reagents are shipped in Styrofoam boxes containing dry ice and should be stored in the freezer (-20°C or -80°C) upon arrival.

Where are the products shipping from?

All our products are shipped worldwide from our headquarters in Virum, Denmark. ​

Do you have a distributor in my country?

You can find our distributors on this page. If we do not have a distributor in your country, you can place your order with us directly by contacting ordering@immudex.com.

Does Immudex provide certificates of analysis?

Yes,  we can provide a certificate of analysis (CoA) for all MHC I Dextramer® reagents.

Please contact customer@immudex.com providing the lot number of your product to obtain the corresponding CoA.

Where do I find the Safety Data Sheet of the products?

Immudex® products and components are classified as non-hazardous, and therefore, a Safety Data Sheet (SDS) is not required – please read our Non-hazard Classification Statement and visit our Safety Documentation page for more information.

Get in Touch 

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Ordering & Shipping